Privacy Policy

Applicability and Scope

This privacy policy applies to all users of the 33 bd platform — those who visit our website, register an account, play games, or use any of our services. This policy has been prepared in accordance with the laws of Bangladesh and prevailing data protection principles.

By using 33 bd's services, you confirm that you have read and agreed to the terms of this privacy policy. This policy complements our Terms and Conditions, and both documents are effective together.

This policy applies only within the 33 bd platform. Third-party websites, payment processors, and game providers have their own privacy policies — those are governed by their respective owners.

Types of Information Collected

33 bd collects various types of information, which can be divided into two main categories:

a. Personally Identifiable Information (Personal Identifiable Information)

• Full name and date of birth
• National ID card or passport number (for identity verification)
• Mobile number and email address
• Residential address
• bKash, Nagad, Rocket, or Upay number and bank account details (for financial transactions)
• Other information provided at the time of account registration

b. Non-Personal or Technical Information

• IP address and device type
• Browser and operating system information
• Time spent on the site, pages visited, and click patterns
• Gameplay history, betting activity, and financial transaction logs
• Cookie and session data

How Information Is Collected

33 bd collects information in the following ways:

Registration and Verification Process

When creating an account, you directly provide your name, mobile number, email, and other details. A copy of your identity document may be required to complete account verification (KYC — Know Your Customer). This is done solely for security purposes and to prevent money laundering.

Automatic Collection

Our servers automatically collect technical information such as IP address, browser type, and site navigation data. This helps maintain site performance and detect suspicious activity.

Transaction-Related Information

When making a deposit or withdrawal, information related to the payment method is automatically recorded. Full card or bank numbers are never stored in our system.

Customer Service Communication

When you contact our support team via live chat or email, a record of that conversation is kept. This is used to improve service quality and for dispute resolution.

Purpose of Using Information

33 bd uses collected information only for specific and legitimate purposes. The main purposes are listed below:

1. Account management and identity verification: Information is used to create accounts, log in, and confirm identity. This ensures account security.
2. Processing financial transactions: Necessary payment information is used to successfully complete deposits and withdrawals.
3. Providing customer service: Information is needed for resolving issues, handling complaints, and offering support.
4. Preventing fraud and money laundering: Information is analysed to detect suspicious activity and protect the integrity of the platform.
5. Implementing responsible gaming policy: Information is used to monitor playing habits, identify problematic behaviour, and intervene when necessary. More details are available in 33 bd's Responsible Gaming Policy.
6. Meeting legal obligations: Information may be used to comply with applicable laws or orders from authorities.
7. Service improvement: Analytical data is used to improve platform functionality and user experience.

Your information is not used for any purpose beyond those listed above. Separate consent is obtained for marketing or promotional communications.

Sharing Information with Third Parties

33 bd does not sell your personal information to third parties for commercial purposes. However, limited information may be shared in specific circumstances:

Payment Processors

The minimum necessary financial information is shared with bKash, Nagad, Rocket, Upay, and associated banks to complete transactions. These third parties operate under their own privacy policies.

Game Software Providers

Game studios such as Pragmatic Play, PG Soft, Evolution, JILI, and Spribe receive the session data necessary to ensure their games function correctly. No personally identifiable information is shared with these providers.

Technical Service Providers

Trusted technical partners may process limited data in a secure environment for server hosting, cybersecurity, and analytics services.

Legal Authorities

Where required by court order, a lawful request from an investigative agency, or legal obligation, the necessary information may be provided to the relevant authority.

Cookies and Tracking Technologies

The 33 bd website uses cookies and similar technologies. Cookies are small data files stored in your browser.

Types of Cookies

• Essential cookies: These cookies are necessary to maintain login sessions and ensure security. They cannot be disabled.
• Functionality cookies: These cookies are used to remember your preferences, language selection, and settings.
• Analytics cookies: These collect statistics to understand how the site is used. This data is completely anonymous.
• Marketing cookies: These are used to deliver relevant promotional content. They are not activated without your consent.

You can control or delete cookies at any time from your browser settings. However, disabling essential cookies may cause some parts of the site to not work properly.

Data Storage and Security

33 bd maintains industry-standard security measures to protect your information.

Encryption

All data transmission is encrypted using SSL (Secure Sockets Layer) technology. Payment information and personally identifiable data are stored in encrypted form on our servers.

Access Control

Only authorised personnel may access personal information for specific needs. Every access is logged and regularly audited.

Data Retention Period

Information for active accounts is retained for as long as the account remains open. Even after an account is closed, certain information may be kept for a specified period to meet legal obligations. Records of financial transactions must be retained as required by applicable regulations.

Response to Security Breaches

If a security breach occurs and puts your information at risk, we will notify you promptly and take the necessary steps.

Protection of Minors

33 bd strictly does not allow anyone under the age of 21 to use the platform. We take additional measures to protect minors:

• Age is verified at the time of account registration.
• Submission of identity documents is made mandatory in cases of suspicion.
• Information belonging to anyone known to be under 18 is never collected.
• If a user is found to be under 21, their account is immediately closed and all their information is deleted.

If you become aware that a minor is using our platform, please inform our customer service team immediately.

User Rights

As a user of 33 bd, you have the following rights:

Right to Know

You have the right to know what information we hold about you. To request a copy of the relevant information, submit a written request to our customer service team.

Right to Correction

If any information we hold about you is incorrect, you may request a correction. If you are unable to make the change yourself from account settings, contact customer service for assistance.

Right to Deletion

If you request account closure, your personal information will be deleted; however, certain information may need to be retained for a specified period due to legal obligations.

Right to Object to Processing

You may object to the use of your information for marketing communications and withdraw your consent at any time.

To exercise these rights or for any data protection queries, please contact us. For more general questions, you can visit our FAQ section.

Changes to the Policy

33 bd reserves the right to update or change this privacy policy at any time. If changes are made, you will be notified in the following ways:

• A new update date will be published on this page.
• For significant changes, a notification will be sent to your registered email.
• A notice may be shown on the site's main page or after login.

Continued use of the site after any changes will be taken as your agreement to the updated policy. We therefore recommend reviewing this page regularly. You can learn more about 33 bd's overall policies and values on our About Us page.

Contact & Complaints

If you have any questions, concerns, or complaints about this privacy policy, please contact us using the details below:

We take all complaints seriously. Matters relating to data protection are handled by our dedicated team.